Jilitaka Privacy
Policy

Welcome to jilitaka. This Privacy Policy explains how jilitaka ("we", "us", "our") collects, uses, stores, and protects the personal information of players who use the jilitaka platform, including the website at jilitaka.one and the jilitaka mobile application.

We understand that privacy is important to our players in Bangladesh. When you register an account on jilitaka, make a deposit, or place a bet, you trust us with your personal information. We take that responsibility seriously and are committed to handling your data with care, transparency, and respect.

By registering an account on jilitaka or using any of our services, you confirm that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described here. If you do not agree with this policy, please do not use the jilitaka platform.

Jilitaka collects personal data that is necessary to provide our services, verify your identity, process payments, and comply with legal obligations. We only collect data that we actually need — we don't ask for information that serves no purpose.

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information unless specifically required by law or responsible gaming obligations.

Jilitaka uses your personal data for specific, legitimate purposes. We do not use your data in ways that are incompatible with the reasons it was collected. Here is how we use the data we hold about you:

• Account management: To create and maintain your jilitaka account, verify your identity, and keep your account secure.
• Payment processing: To process deposits and withdrawals through bKash, Nagad, Rocket, and bank transfer, and to maintain accurate transaction records.
• Service delivery: To allow you to place bets, play games, and access all features of the jilitaka platform.
• Customer support: To respond to your queries, resolve disputes, and provide assistance when you contact our support team.
• Legal compliance: To meet our obligations under anti-money laundering (AML) regulations, age verification requirements, and other applicable laws.
• Fraud prevention: To detect and prevent fraudulent activity, bonus abuse, and unauthorised account access on jilitaka.
• Responsible gaming: To monitor betting patterns and identify players who may need responsible gaming support or intervention.
• Platform improvement: To analyse how players use jilitaka and improve the platform's features, performance, and user experience.
• Marketing communications: To send you relevant promotions and offers from jilitaka, where you have opted in to receive them. You can opt out at any time.

Jilitaka processes your personal data on the following legal grounds, depending on the purpose of the processing:

• Contract performance: Processing your data is necessary to provide the jilitaka services you have signed up for, including account management, betting, and payments.
• Legal obligation: We are required by law to collect and retain certain data for identity verification, anti-money laundering compliance, and regulatory reporting.
• Legitimate interests: We process some data based on our legitimate business interests, such as fraud prevention, platform security, and improving our services — provided these interests do not override your privacy rights.
• Consent: Where we rely on your consent — for example, for marketing communications — you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

Jilitaka does not sell your personal data to third parties. We may share your data with trusted third parties only where necessary and only for the purposes described in this policy. The categories of third parties we may share data with include:

• Payment processors: bKash, Nagad, Rocket, and banking partners, to process your deposits and withdrawals securely.
• Identity verification providers: Third-party KYC services that help us verify your age and identity as required by law.
• Game providers: Third-party game studios whose titles are available on jilitaka. These providers may receive limited technical data necessary to run their games.
• IT and security providers: Companies that provide hosting, cybersecurity, and technical infrastructure for the jilitaka platform.
• Regulatory authorities: Government bodies and regulators where we are legally required to disclose information, such as in response to a court order or regulatory investigation.
• Analytics providers: Services that help us understand how players use jilitaka, using anonymised or aggregated data where possible.

All third parties who process data on behalf of jilitaka are required to handle your data securely and in accordance with applicable privacy laws. We do not allow them to use your data for their own purposes beyond what is necessary to provide their services to us.

Jilitaka uses cookies and similar tracking technologies to make the platform work properly and to understand how players use our services. A cookie is a small text file stored on your device when you visit a website.

You can manage your cookie preferences through your browser settings. Note that disabling essential cookies will prevent jilitaka from functioning correctly. Jilitaka does not use third-party advertising cookies that track you across other websites.

Jilitaka retains your personal data for as long as necessary to fulfil the purposes for which it was collected, including legal, regulatory, and business requirements. Here is a general guide to how long we keep different types of data:

• Account data: Retained for the lifetime of your jilitaka account, plus a minimum of 5 years after account closure, as required for regulatory compliance.
• Transaction records: Retained for a minimum of 5 years from the date of each transaction, in line with anti-money laundering regulations.
• Identity verification documents: Retained for the duration of your account plus 5 years after closure.
• Support communications: Retained for 2 years from the date of the last interaction.
• Marketing preferences: Retained until you withdraw consent or request deletion.
• Technical and usage data: Typically retained for 13 months in identifiable form, then anonymised for longer-term analytics.

When data is no longer required, jilitaka securely deletes or anonymises it. If you request deletion of your account, we will action this promptly, subject to any legal obligations that require us to retain certain records.

As a jilitaka player, you have the following rights over your personal data. To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

Jilitaka takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your information against unauthorised access, loss, alteration, or disclosure.

• SSL/TLS encryption: All data transmitted between your device and jilitaka is encrypted using industry-standard SSL/TLS protocols.
• Secure data storage: Personal data is stored on secure servers with restricted access controls. Only authorised jilitaka staff can access personal data, and only where necessary for their role.
• Password hashing: Account passwords are never stored in plain text. They are hashed using strong cryptographic algorithms.
• Two-factor authentication: Jilitaka supports two-factor authentication (2FA) for account logins. We strongly recommend enabling this feature.
• Regular security audits: Jilitaka conducts regular security reviews and penetration testing to identify and address vulnerabilities.
• Staff training: All jilitaka staff who handle personal data receive regular privacy and security training.

Despite these measures, no online platform can guarantee 100% security. If you become aware of any security vulnerability or suspect your jilitaka account has been compromised, please contact us immediately at [email protected].

Jilitaka is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. Our registration process includes age verification steps to prevent minors from creating accounts.

If we discover that we have inadvertently collected personal data from a person under 18, we will immediately close the account, delete the data, and refund any deposits made. If you believe a minor has registered on jilitaka, please contact us at [email protected] so we can investigate and act promptly.

Parents and guardians are encouraged to use parental control software to prevent minors from accessing online gambling platforms, including jilitaka. For more information on protecting young people from gambling harm, visit our Responsible Gaming page.

The jilitaka platform includes games and features provided by third-party suppliers. When you play a third-party game on jilitaka, limited technical data (such as your session token and game activity) may be shared with that provider to run the game correctly.

Jilitaka is not responsible for the privacy practices of third-party game providers. We recommend reviewing the privacy policies of any third-party services you interact with. However, jilitaka carefully vets all third-party providers before integrating their services and requires them to meet our data protection standards.

The jilitaka platform may also use third-party analytics tools to help us understand platform usage. These tools process data in anonymised or aggregated form where possible, and are contractually prohibited from using jilitaka player data for their own commercial purposes.

Jilitaka may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make significant changes, we will notify registered players by email and display a prominent notice on the jilitaka platform before the changes take effect.

The "Last updated" date at the top of this page shows when the policy was most recently revised. We encourage you to review this page periodically to stay informed about how jilitaka protects your privacy. Your continued use of the jilitaka platform after any changes constitutes your acceptance of the updated policy.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way jilitaka handles your personal data, please get in touch with our team. We are committed to resolving privacy-related queries promptly and transparently.

• Email: [email protected]
• Live Chat: Available within the jilitaka platform after logging in — typically the fastest way to reach us.
• FAQ: Visit our FAQ page for answers to common questions about accounts, payments, and privacy.

For requests to access, correct, or delete your personal data, please email us with the subject line "Privacy Request" and include your registered email address and the nature of your request. We will respond within 30 days.